Episode
281
Tue, 09 Sep 2025 08:00:00 +0000
As contractors, we’ve all felt the sting of sending a crew back to fix something. It seems small, but the reality is—callbacks and discounts can quietly erase your profit.
In this episode of the Cabinet Maker Profit System Podcast, I sat down with Adam Sylvester, owner of Charlottesville Gutter Pros and Charlottesville Lawn Care, to talk about the Go Back Report, a tool he uses to protect profit in every job.
Adam explains that callbacks are more than an inconvenience. They eat into your overhead, your wages, your gas, and your time. When you calculate the “all-in” cost, that “one-hour trip” can wipe out a job’s margin.
Many contractors run at an 8–12% net profit. Take 10% off to win a job, and you’ve just given away all your profit. Adam shares how he learned this the hard way—and why he’ll never race to the bottom again.
One of Adam’s smartest moves has been building recurring revenue into his businesses. It takes the pressure off slow months and allows him to stop chasing 100 new leads every week.
Adam’s turning point was 2020, when he stopped running on “gut feelings” and started using real numbers. That shift—from emotional decisions to logic-driven choices—took his businesses from barely scraping by to multi-million-dollar operations.
The lesson? You can’t compete with the lowest bid. You must know your numbers, set your price, and stand by it.
More about Adam Sylvester: LinkedIn | Charlottesville Lawn Care | Charlottesville Gutter Pros
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